The Mountain (themountain.me), is a major Customizable Fashion e-commerce site. The Mountain infrequently launches coupons for its customers, with 2.0 launched per month on average, so we recommend jumping on their coupons when available. Coupons from The Mountain expire quickly, with an average length of 3.0 days, so we recommend using their coupons promptly when available. The Mountain tends to offer smaller discounts with its coupons as compared to other brands, with an average discount of 20.2% (vs. 28.8% for other brands).
The site provides a 90-day return policy. If you are not happy with your order, you can return it within 90 days of purchase for a full refund or exchange. The item must be in unused and new condition.
Shipping charges are not refundable, unless you received an incorrect or damaged item.
What are this site's shipping policies and costs? Which countries do they ship to?
The site ships to US and to international countries. Shipping options are as follows:
US - orders are shipped within 2 business days
USPS Standard (2-10 business days) - flat shipping rate of $5; FREE shipping for orders over $50
FedEx 2 Day
Shipping rates for expedited shipping will be calculated at checkout.
USPS International Priority (2-4 weeks)
First Class Shipping (2-4 weeks) - for Canada only
Shipping rates will be calculated at checkout.
Does this site offer any warranties or guarantees?
Yes, the site offers a 100% guarantee. If you are not happy with your order due to any reason, you can return it within 90 days of purchase and the site will issue you a full refund, store credit or replacement. Make sure though to return the product in new, unused and unwashed condition.
Does this site have physical stores? Where are they located?
Unfortunately, the site does not have physical stores, thus the need to purchase online.
How can I reach customer service for this site? Does it offer a telephone number?
If you have questions, you can reach the customer service of the site via the following ways:
By phone - call them at1-877-686-8337 (1-877-MTN-TEES).
By email - send them an email using their contact us form.
By Facebook - you can also reach them by visiting their Facebook page.
By mail - send them a mail at:
59 Optical Ave Keene, NH, 03431 United States
They are available from Monday - Thursday, 9am - 5pm EST.
Do they offer any help or introductory videos?
They don't offer introductory videos, however, this should not be a problem as they offer help.